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Frequently Asked Questions (FAQ)
Quickly find answers to your questions
All
Product Features
Device Integration
API Access
Troubleshooting
Which communication protocols does Xuhang's products support?
What are the differences between the cloud direct connection and gateway LAN deployment modes?
How does Neuron III's Dynamic Load Balancing (DLB) prevent charging station tripping?
Which brands of new energy equipment, such as energy storage systems and inverters, does Xuhang support?
How to obtain API documentation or apply for developer access permissions?
What is the data refresh frequency after device connection?
How to upgrade the firmware? Is on-site operation required?
How to submit a device maintenance request?
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